i-SupportDesk Privacy Policy

Thank you for visiting i-SupportDesk's ("i-SupportDesk") Internet web site ("Site") located at the URL www.i-SupportDesk.com. This Privacy Policy details certain policies implemented throughout i-SupportDesk governing i-SupportDesk's use of personally identifiable information provided to i-SupportDesk via this Site, through customers' voluntary reporting of information around product and/or system errors ("Error Reports") or through customers' voluntary reporting of the installation of the i-SupportDesk software.

Privacy Policy Updates

Due to the Internet's rapidly evolving nature, i-SupportDesk may need to update this Privacy Policy from time to time. If so, i-SupportDesk will post its updated Privacy Policy on our Site located at www.i-SupportDesk.com so you are always aware of what personally identifiable information we may collect and how we may use this information. i-SupportDesk encourages you to review this Privacy Policy regularly for any changes. Your continued use of this Site will be subject to the then-current Privacy Policy.

Information Collection and Use

You can generally visit our Site without revealing any personally identifiable information about yourself. However, in certain sections of this Site, to use certain services, we may require you to register for an account, or we may invite you to submit questions or comments or request information, participate in surveys, questionnaires or contests, download trials or demonstrations, subscribe to newsletters or email alerts or participate in community forums. Due to the nature of some of these activities, we may ask that you complete and submit an online form with personally identifiable information such as your name, username, email address, address and phone number. We may use your personally identifiable information to deliver certain services, products or information you have requested, verify your authority to enter certain password protected areas of the Site, send you notices for products and/or services that you have used or that may be of interest to you (if you have opted in to receive such notices) and improve the content and general administration of the Site. If you are a registered user and post to any of the Sites community forums, other registered users of this Site may view your username and may send you emails, but they will not be able to see your actual email address unless you have elected to allow other registered users to see your email address. i-SupportDesk collects usage statistics of i-SupportDesk website as well as the i-SupportDesk application through embedded Google Analytics code to better understand the customer behavior. If you prefer to opt out of this feature in the application please contact us and we will guide you on the opt-out process.

Children's Privacy

i-SupportDesk recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. No personally identifiable information is collected by i-SupportDesk and i-SupportDesk's services and Site are not intended for children under the age of 13. i-SupportDesk does not target its services or this Site to children under 13. i-SupportDesk does not knowingly collect personally identifiable information from children under the age of 13.

Cookies

We may use small text files called cookies to improve overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. Cookies must be enabled for you to use certain areas of the Site.

Aggregate Information

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, IP addresses, External Web Sites (defined below) linked to, and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use. We may share this aggregate information with third parties to assist them in targeting advertisements to appropriate audiences.

Disclosure

We may provide your personally identifiable information that we collect and the data generated by cookies to the vendors and service agencies that we may engage to assist us. For example, we may provide your personally identifiable information to an organization in order to complete a service (e.g., process your payment) or diagnose an error. Such third party entities will be obligated to a written confidentiality agreement that is at least as protective of your personally identifiable information as the terms of this Privacy Policy and they will not be permitted to further distribute your personally identifiable information. We will also disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority. We will not sell your personally identifiable information to any other company or organization except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which i-SupportDesk participates or to a purchaser of all or substantially all of i-SupportDesk's assets to which this Site relates.

Links to Third Party Sites

The Site may provide links to other Web sites or resources over which i-SupportDesk does not have control ("External Web Sites"). Such links do not constitute an endorsement by i-SupportDesk of those External Web Sites. You acknowledge that i-SupportDesk is providing these links to you only as a convenience, and further agree that i-SupportDesk is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Data Integrity

We process your personally identifiable information in ways compatible with the purpose for which it was collected or subsequently authorized by you, the individual. To the extent necessary for such purposes, we take reasonable steps to make sure that your personally identifiable information is accurate, complete, current and otherwise reliable with regard to its intended use.

Security

We may employ procedural and technological measures, consistent with industry practice. Such measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. i-SupportDesk may use encryption, secure socket layer, firewalls, internal restrictions, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.

Correction/Updating Personally Identifiable Information

i-SupportDesk provides you with the ability to review, correct and delete any of the personally identifiable information that you have provided to us. If you wish to review or correct any information you have provided to us, you may contact us by email at: This e-mail address is being protected from spambots, you need JavaScript enabled to view it . We may limit or deny access to your personally identifiable information where providing such access would be unreasonably burdensome or expensive in the circumstances, or as otherwise permitted by applicable laws or regulations.

If you have any questions regarding this Privacy Policy please contact us via email at: This e-mail address is being protected from spambots, you need JavaScript enabled to view it .