Hi Jim,

Thank you so much for your support. You are exactly what I was looking for! I work for a large International Company that uses a similar technology where we just make a phone call to our internal IT support team and they log into our computers to fix the problem. This saves a huge amount of time and means the problem can be fixed over the phone. I have said for many years how amazing it would be if I could access this same kind of service on my home laptop...

.... and then I came across you! I was so very impressed by not only your professionalism but also your ability to talk in layman's terms (ie plain English.. not computer lingo).

You really are a saving grace, and your system of just charging for the time you take with no minimum amount makes it so affordable! It's certainly a huge relief to know I now have someone to call on as my computer problems arise.. SIMPLE, EFFICIENT & AFFORDABLE! Thank you Jim!

• Tracy Klaproth
  Australia
  www.transferfactor.com.au